The Strathmore Standard: Trusted Service Built Around You

A Customer-First Approach: Reliability, Proactivity & Cost Efficiency

In today’s commercial property landscape the pressure is on. Property managers and owners are navigating more complexity than ever before:

• How to encourage employees and tenants to return to physical spaces

• Managing environmental risks and shifting climate conditions that impact property safety and functionality

• Scaling property portfolios while controlling costs

• Competing for occupancy while enhancing tenant experiences

• Balancing sustainability with operational efficiency

At Strathmore, we understand these challenges because we work alongside property professionals every day. That’s why Trusted Service is one of the key foundations of The Strathmore Standard — our commitment to putting the customer first through reliability, proactivity, and cost efficiency.

Reliability You Can Count On — Every Season, Every Site

Whether you manage a few properties or a national portfolio, consistency isn’t a luxury — it’s a requirement. We’ve built our reputation on delivering dependable, worry-free service that allows our clients to focus on the big picture.

What this looks like:

• 4 a.m. salt inspections so properties are safe and accessible before peak hours

• Zero-Tolerance Snow Removal Policy — we clear snow no matter the accumulation

• Single point of contact for streamlined communication and accountability, nation-wide

As we like to tell our customers: We don’t just show up. We take ownership of the site — as if it were our own.

Proactive Communication, Not Reactive Excuses

You shouldn’t have to chase your service provider for updates or solutions. Strathmore’s proactive approach ensures that potential issues are handled before they escalate — and you’re always kept in the loop.

What this looks like:

• Pre-season site inspections to flag issues early and avoid costly surprises

• Before-and-after photo reports so you can track work remotely

• Ongoing improvement suggestions to enhance property performance

“Our clients are running large portfolios. They need proactive partners — not vendors who wait for the phone to ring.” -Jessica Milligan, President

Efficiency That Saves Time and Costs — Without Cutting Corners

Strathmore’s approach delivers long-term value through intelligent service design and operational excellence. We reduce admin burden, lower emergency costs, and help you manage budgets more predictably.

What this looks like:

• Route optimization for faster, more fuel-efficient service

• Bundled seasonal contracts to simplify administration and budgeting

• Preventative maintenance that avoids expensive mid-season repairs

• Recommendations to minimize maintenance costs, like using native plants or managing salt use in winter.

At Strathmore, we look at the total lifecycle of your property’s landscape to develop a strategy that maximizes your budget, your time, and the life of your property. 

We Understand What Property Managers Are Facing

Strathmore doesn’t operate in a silo — we understand the full context of property management and commercial real estate today. That means we align our service delivery to support what matters most to you.

We understand:

• The importance of tenant satisfaction and retention

• The challenge of managing large portfolios with lean teams

• The demand for ESG performance and sustainability accountability

• The pressure to offer modern, attractive outdoor spaces that drive value

“Our clients want a partner who can grow with them — not one they’ll outgrow.” - Jonathan DeSouza, Senior Account Manager

Putting Trusted Service Into Action

Strathmore applies the Trusted Service pillar across everything we do — from snow removal and seasonal clean-ups to landscape enhancement and arbor care. Whether it’s one property or a nationwide portfolio, you can expect the same level of professionalism, attention to detail, and commitment to your success.

Real results:

• Unified reporting and contact across multi-site accounts

• Time-saving processes that reduce stress for property managers

• Award-winning maintenance recognized by industry peers

Trusted Service Isn’t a Buzzword — It’s a Promise

Strathmore’s customer-first model ensures you always know what to expect: consistent quality, proactive problem-solving, and a partnership that adds value every season. It’s the first — and foundational — pillar of The Strathmore Standard.

Ready to Experience Trusted Service?

Let’s talk. We have a national presence, including in Montreal, Ottawa and Toronto. So whether you're managing one property or a national portfolio, we’re ready to show you how The Strathmore Standard can help you succeed.

Book a free consultation with our team.